System and Platform Operations Director

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Job Description The Director, System & Platform Operations is a technical management position that’s accountable for the assist, reliability and stability of CitrusAd manufacturing methods, environments and choices. The staff owns the reliability imaginative and prescient for the corporate, driving steady enchancment via a mix of growth and operations initiatives in addition to course of excellence. This place and their staff has solid-line duty for operations together with the deployment, management, monitoring, reporting, troubleshooting, and restore of manufacturing methods. Core to the success of the position is to offer a premium customer support expertise centered on a "centre of excellence" that enables for a full-service supply assist cycle. The Platform Operations staff is accountable for supporting all retailers as soon as they’re reside. Critically essential is how this staff collaborates and liaises with different groups corresponding to Buyer Help, Consumer Integration Engineering, Engineering and Buyer Success groups. This position ensures manufacturing stability and facilitates fast launch of recent merchandise and options by balancing the wants of supply groups and enterprise stakeholders. They guarantee flawless ongoing operational performance to satisfy rising buyer calls for. Collaborating intently with the Engineering staff, they preserve system stability and assist Buyer Integration Engineering from an surroundings’s perspective. Moreover, they lead the staff accountable for making certain 24/7 service availability, essential for CitrusAd’s success. Tasks Operational Practices Set up and handle operational practices and guarantee we design, implement and function a assist mannequin that’s match for function for our future. Manufacturing Monitoring and Operational Reporting Undertake a "Measure All the pieces" method to make sure that inside service degree targets and customer service ranges agreements are exceeded together with government degree reporting on operational health metrics corresponding to SLAs, incident decision, efficiency, availability, reliability, capability and so on. Buyer Help & Incident Administration Personal incident management processes and on name response. Change Administration Uphold processes and procedures to handle change throughout manufacturing platforms System Reliability Work with the broader Engineering, Product, Supply and Safety groups to make sure that applicable consideration is given to manufacturing/system reliability. IT Service Administration Execute Service Administration processes together with Change, Config, Service Degree, Efficiency, Incident and Drawback Administration to ship a excessive degree of assist and system availability Management and Course Set and talk the strategy for reaching the Group’s mission, imaginative and prescient and values throughout the Expertise and Operations house, along with the broad actions wanted to implement it; encourage a big or numerous workforce to commit to those and to doing extraordinary issues to attain the group’s enterprise targets. Efficiency Administration Handle and report on enterprise efficiency; maintain direct stories accountable for achievement of enterprise plans, and take corrective motion the place essential to make sure the achievement of enterprise targets, balancing the necessity to ship brief time period enterprise targets with the long run supply of stakeholder worth. Organisational Functionality Determine the capabilities wanted to satisfy the present and rising enterprise wants of a big perform. Organisational Planning Outline the detailed group construction to align with company ideas, outline the connection between parts of the group, and outline the tasks of senior leaders, to allow the group to attain its enterprise targets. Technical Developments, Course of Enchancment and Simplification Focus on and suggest extra complicated or revolutionary technical developments to enhance the standard of software program and supporting infrastructure to higher meet customers’ wants. Private Functionality Constructing Develop personal capabilities by taking part in evaluation and growth planning actions in addition to formal and casual coaching and training; achieve or preserve exterior skilled accreditation the place related to enhance efficiency and fulfill private potential. Preserve an in-depth understanding of technology, exterior regulation, and {industry} greatest practices via ongoing education, attending conferences, and studying specialist media Data, Abilities and Expertise 1-2 years platform operations engineering, SRE, or DevOps expertise and {industry} expertise in a assist position in a business-to-business, giant/strategic buyer section Expertise with configuration, migration and deployment expertise associated to GCP, Azure or AWS IaaS/PaaS applied sciences Deep understanding of microservice architecture and greatest practices advantageous expertise gained inside Advert applied sciences and API-based methods Demonstrable experience in managing large-scale, dependable distributed purposes Expertise working with multi area geo-localized information and providers, operating high-availability database methods in a manufacturing surroundings Expertise working complicated multi-datacenter, multi-cluster surroundings and a powerful understanding of multi-tenancy and security Expertise with enterprise-class SQL, NoSQL and large information databases Data in debugging points within the following languages: JavaScript, SQL, HTML, XML Extra Info About Epsilon Epsilon is a world advertising and marketing technology firm positioned on the heart of Publicis Groupe. Epsilon accelerates shoppers’ potential to harness the power of their first-party information to activate campaigns throughout channels and gadgets, with an unparalleled potential to show outcomes. The corporate’s industry-leading technology connects advertisers with shoppers to drive efficiency whereas respecting and defending client privateness. Epsilon’s people-based id graph permits manufacturers, companies and publishers to achieve actual folks, not cookies or gadgets, throughout the open net. For extra data, go to epsilon.com. While you’re certainly one of us, you get to run with the most effective. For many years, we have been serving to Epsilon at all times places folks first. All the pieces we do is do
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