Vitality Specialist RES – Leicester

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Be a part of us in our mission to convey feel-good energy We care immensely about our prospects, and we’re all about making this complete energy factor means simpler for them. Like, very easy. Taking full possession and accountability of delivering distinctive service to our prospects is basically vital to us, that is why; Nexties unfold optimistic energy We like spreading the feel-good energy in the whole lot we do, embracing the power of positivity and inclusivity. Are you captivated with customer service and delivering the last word customer experience? Do you drive change? Have you ever ever needed to work in an atmosphere the place you are trusted to make the choices? Are you excited to play your half in making a distinction on a regular basis to drive a extra sustainable planet? Are you resilient when coping with challenges? If this sounds such as you then we wish to know! Nexties are throughout it Our prospects are our precedence – we attempt to at all times be on the high of our recreation, ensuring we’re there to reply their each query. We empower our Nexties to develop, drive your personal growth, be creative and proactive. We’re buyer obsessed. No two days are the identical at E.ON Subsequent. Every day presents a singular alternative to assist our prospects determine their wants and we belief you to ship good buyer experiences by actively offering environment friendly and educated options, and utilizing our state-of-the-art tech to do it. Don’t be concerned if you do not know loads about energy – we offer full coaching and studying pathways to equip you with the abilities and information wanted to ship these good buyer experiences. We additionally count on you to be curious to continue learning as a way to be at your finest. Nexties work onerous, play onerous and repeat Nexties give their finest, keeping track of the way you’re performing and smashing our targets. We do not simply wish to succeed, we additionally assist one another to succeed. We have fun our successes, giving one another massive group shout- outs. Our weekly socials are nice enjoyable. Our versatile hybrid working strategy means we break up our working week between residence and your devoted hub, usually 2-3 days every week within the hub. We name them hubs as a substitute of workplaces – at E.ON Subsequent we’re a household and our hubs create that a lot wanted bodily area to work collectively, study from one another and collaborate on a few of these nice concepts. Need to hear extra? As an Vitality Specialist you will be a part of our buyer operations and have a very powerful job – wowing our prospects. You will personal the customer experience finish to finish and constantly ship distinctive service, taking full accountability on your buyer’s journey. You will be empowered to take care of all our prospects over the cellphone and through e mail, coping with the whole lot from billing to meter exchanges – making our prospects joyful in each interplay. We all know that working finish to finish means you’ll take care of quite a lot of queries and typically these could be difficult so you will want to have the ability to empathise with prospects and go above and past to verify their issues are resolved with improbable options. You will be pondering in your toes and utilizing your initiative to make your personal choices. We work fast-paced to satisfy our buyer demand however don’t be concerned – we face challenges collectively, we assist each other by means of each drawback. Right here at E.ON Subsequent we care about one another and our enterprise, so sitting comfortably is not our factor. We deal with one another with respect, give open and trustworthy suggestions to assist us develop. We embrace our variations, provide you with creative concepts and options to assist us constantly enhance the corporate and our customer experience. We spend money on our Nexties as a result of we all know our persons are the explanation for our success. For this reason our Employer Worth Proposition makes us an employer of selection for nice individuals seeking to make local weather motion really feel good. Are we tempting you? What we’d like from you…. ? A ardour for delivering an distinctive customer experience ? Resilient and excited to resolve complicated issues ? Good English abilities each written and verbal ? A dedicated group participant ? Potential to assume in your toes in a fast-paced atmosphere ? Confidence in making vital choices ? Drive to determine and implement change ? Dedication to offer an impressive buyer journey What you will obtain from us ? 26 days vacation plus financial institution holidays AND a assure of your birthday off ? Entry to quite a lot of market main versatile advantages comparable to shopping for further holidays, reductions on days out, meals and retail vouchers, health and wellbeing choices, plus many extra ? A beneficiant pension scheme ? Work life stability – we work Monday-Friday 9AM-5PM to service our prospects and ensure they’ve an unforgettable expertise. ? Weekly socials the place we get collectively as a household to wind down ? Belief – you are chargeable for your buyer experiences and your personal growth ? Possession and accountability- – you and your group will resolve the way you handle your time, as a result of we all know you will care about one another, our prospects, enterprise and planet The necessities ? Wage of 24,195- 26,010 each year depending on expertise ? Working atmosphere: Versatile hybrid working – anticipated within the workplace 2-3 days every week ? For all profitable candidates. Because of the nature of this function your employment will probably be topic to a fundamental DBS (Disclosure Barring Service) examine being carried out by ourselves through a third celebration service supplier We’re dedicated to equal alternatives and actively promote a various and inclusive working atmosphere, the place everybody could be their finest. We realise the very best individuals convey their energy at totally different instances, so we’re joyful to speak versatile working. We provide a variety of versatile working choices, together with full time, half time, variable begin and ending instances.
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