Vitality Specialist RES – Leicester

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Be part of us in our mission to carry feel-good energy We care immensely about our prospects, and we’re all about making this entire energy factor method simpler for them. Like, very easy. Taking full possession and accountability of delivering distinctive service to our prospects is absolutely necessary to us, that is why; Nexties unfold constructive energy We like spreading the feel-good energy in all the things we do, embracing the power of positivity and inclusivity. Are you captivated with customer service and delivering the final word customer experience? Do you drive change? Have you ever ever needed to work in an surroundings the place you are trusted to make the selections? Are you excited to play your half in making a distinction on a regular basis to drive a extra sustainable planet? Are you resilient when coping with challenges? If this sounds such as you then we need to know! Nexties are throughout it Our prospects are our precedence – we attempt to at all times be on the high of our sport, ensuring we’re there to reply their each query. We empower our Nexties to develop, drive your personal improvement, be creative and proactive. We’re buyer obsessed. No two days are the identical at E.ON Subsequent. Every day presents a novel alternative to assist our prospects work out their wants and we belief you to ship good buyer experiences by actively offering environment friendly and educated options, and utilizing our state-of-the-art tech to do it. Don’t fret if you do not know quite a bit about energy – we offer full coaching and studying pathways to equip you with the abilities and information wanted to ship these good buyer experiences. We additionally anticipate you to be curious to continue learning with a view to be at your finest. Nexties work exhausting, play exhausting and repeat Nexties give their finest, keeping track of the way you’re performing and smashing our objectives. We do not simply need to succeed, we additionally assist one another to succeed. We have fun our successes, giving one another huge crew shout- outs. Our weekly socials are nice enjoyable. Our versatile hybrid working strategy means we cut up our working week between house and your devoted hub, usually 2-3 days every week within the hub. We name them hubs as a substitute of places of work – at E.ON Subsequent we’re a household and our hubs create that a lot wanted bodily area to work collectively, study from one another and collaborate on a few of these nice concepts. Wish to hear extra? As an Vitality Specialist you may be a part of our buyer operations and have an important job – wowing our prospects. You will personal the customer experience finish to finish and constantly ship distinctive service, taking full duty to your buyer’s journey. You will be empowered to take care of all our prospects over the telephone and by way of electronic mail, coping with all the things from billing to meter exchanges – making our prospects blissful in each interplay. We all know that working finish to finish means you’ll take care of a wide range of queries and generally these may be difficult so you may want to have the ability to empathise with prospects and go above and past to verify their issues are resolved with improbable options. You will be considering in your toes and utilizing your initiative to make your personal choices. We work fast-paced to satisfy our buyer demand however don’t fret – we face challenges collectively, we assist each other by each drawback. Right here at E.ON Subsequent we care about one another and our enterprise, so sitting comfortably is not our factor. We deal with one another with respect, give open and trustworthy suggestions to assist us develop. We embrace our variations, give you creative concepts and options to assist us constantly enhance the corporate and our customer experience. We put money into our Nexties as a result of we all know our individuals are the explanation for our success. For this reason our Employer Worth Proposition makes us an employer of alternative for excellent folks seeking to make local weather motion really feel good. Are we tempting you? What we’d like from you…. ? A ardour for delivering an distinctive customer experience ? Resilient and excited to resolve complicated issues ? Good English expertise each written and verbal ? A dedicated crew participant ? Means to suppose in your toes in a fast-paced surroundings ? Confidence in making necessary choices ? Drive to determine and implement change ? Dedication to supply an impressive buyer journey What you may obtain from us ? 26 days vacation plus financial institution holidays AND a assure of your birthday off ? Entry to a wide range of market main versatile advantages corresponding to shopping for further holidays, reductions on days out, meals and retail vouchers, health and wellbeing choices, plus many extra ? A beneficiant pension scheme ? Work life stability – we work Monday-Friday 9AM-5PM to service our prospects and ensure they’ve an unforgettable expertise. ? Weekly socials the place we get collectively as a household to wind down ? Belief – you are accountable for your buyer experiences and your personal improvement ? Possession and accountability- – you and your crew will resolve the way you handle your time, as a result of we all know you may care about one another, our prospects, enterprise and planet The necessities ? Wage of 24,195- 26,010 each year depending on expertise ? Working surroundings: Versatile hybrid working – anticipated within the workplace 2-3 days every week ? For all profitable candidates. Because of the nature of this position your employment will probably be topic to a primary DBS (Disclosure Barring Service) examine being carried out by ourselves by way of a third celebration service supplier We’re dedicated to equal alternatives and actively promote a various and inclusive working surroundings, the place everybody may be their finest. We realise one of the best folks carry their energy at completely different instances, so we’re blissful to speak versatile working. We provide a spread of versatile working choices, together with full time, half time, variable begin and ending instances.
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