Vitality Specialist RES – Leicester

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Be a part of us in our mission to convey feel-good energy We care immensely about our clients, and we’re all about making this complete energy factor approach simpler for them. Like, very easy. Taking full possession and accountability of delivering distinctive service to our clients is de facto vital to us, that is why; Nexties unfold optimistic energy We like spreading the feel-good energy in all the pieces we do, embracing the power of positivity and inclusivity. Are you enthusiastic about customer service and delivering the final word customer experience? Do you drive change? Have you ever ever needed to work in an atmosphere the place you are trusted to make the choices? Are you excited to play your half in making a distinction on a regular basis to drive a extra sustainable planet? Are you resilient when coping with challenges? If this sounds such as you then we need to know! Nexties are throughout it Our clients are our precedence – we try to all the time be on the high of our sport, ensuring we’re there to reply their each query. We empower our Nexties to develop, drive your individual improvement, be creative and proactive. We’re buyer obsessed. No two days are the identical at E.ON Subsequent. Every day presents a novel alternative to assist our clients determine their wants and we belief you to ship good buyer experiences by actively offering environment friendly and educated options, and utilizing our state-of-the-art tech to do it. Don’t fret if you do not know quite a bit about energy – we offer full coaching and studying pathways to equip you with the abilities and information wanted to ship these good buyer experiences. We additionally count on you to be curious to continue learning so as to be at your finest. Nexties work arduous, play arduous and repeat Nexties give their finest, maintaining a tally of the way you’re performing and smashing our objectives. We do not simply need to succeed, we additionally assist one another to succeed. We have a good time our successes, giving one another huge workforce shout- outs. Our weekly socials are nice enjoyable. Our versatile hybrid working method means we break up our working week between residence and your devoted hub, sometimes 2-3 days per week within the hub. We name them hubs as a substitute of workplaces – at E.ON Subsequent we’re a household and our hubs create that a lot wanted bodily house to work collectively, be taught from one another and collaborate on a few of these nice concepts. Need to hear extra? As an Vitality Specialist you may be a part of our buyer operations and have a very powerful job – wowing our clients. You may personal the customer experience finish to finish and persistently ship distinctive service, taking full duty in your buyer’s journey. You may be empowered to take care of all our clients over the telephone and through e mail, coping with all the pieces from billing to meter exchanges – making our clients glad in each interplay. We all know that working finish to finish means you’ll cope with a wide range of queries and typically these will be difficult so you may want to have the ability to empathise with clients and go above and past to ensure their issues are resolved with improbable options. You may be pondering in your ft and utilizing your initiative to make your individual choices. We work fast-paced to fulfill our buyer demand however don’t fret – we face challenges collectively, we assist each other by way of each drawback. Right here at E.ON Subsequent we care about one another and our enterprise, so sitting comfortably is not our factor. We deal with one another with respect, give open and trustworthy suggestions to assist us develop. We embrace our variations, provide you with creative concepts and options to assist us persistently enhance the corporate and our customer experience. We spend money on our Nexties as a result of we all know our individuals are the explanation for our success. For this reason our Employer Worth Proposition makes us an employer of alternative for nice individuals trying to make local weather motion really feel good. Are we tempting you? What we’d like from you…. ? A ardour for delivering an distinctive customer experience ? Resilient and excited to unravel complicated issues ? Good English abilities each written and verbal ? A dedicated workforce participant ? Means to assume in your ft in a fast-paced atmosphere ? Confidence in making vital choices ? Drive to establish and implement change ? Dedication to offer an impressive buyer journey What you may obtain from us ? 26 days vacation plus financial institution holidays AND a assure of your birthday off ? Entry to a wide range of market main versatile advantages resembling shopping for further holidays, reductions on days out, meals and retail vouchers, health and wellbeing choices, plus many extra ? A beneficiant pension scheme ? Work life stability – we work Monday-Friday 9AM-5PM to service our clients and ensure they’ve an unforgettable expertise. ? Weekly socials the place we get collectively as a household to wind down ? Belief – you are accountable for your buyer experiences and your individual improvement ? Possession and accountability- – you and your workforce will determine the way you handle your time, as a result of we all know you may care about one another, our clients, enterprise and planet The necessities ? Wage of 24,195- 26,010 each year depending on expertise ? Working atmosphere: Versatile hybrid working – anticipated within the workplace 2-3 days per week ? For all profitable candidates. Because of the nature of this function your employment shall be topic to a primary DBS (Disclosure Barring Service) test being carried out by ourselves through a third occasion service supplier We’re dedicated to equal alternatives and actively promote a various and inclusive working atmosphere, the place everybody will be their finest. We realise the perfect individuals convey their energy at completely different occasions, so we’re glad to speak versatile working. We provide a spread of versatile working choices, together with full time, half time, variable begin and ending occasions.
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