Vitality Specialist RES – Leicester

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Be part of us in our mission to carry feel-good energy We care immensely about our clients, and we’re all about making this complete energy factor manner simpler for them. Like, very easy. Taking full possession and accountability of delivering distinctive service to our clients is actually vital to us, that is why; Nexties unfold optimistic energy We like spreading the feel-good energy in all the things we do, embracing the power of positivity and inclusivity. Are you captivated with customer service and delivering the last word customer experience? Do you drive change? Have you ever ever needed to work in an surroundings the place you are trusted to make the choices? Are you excited to play your half in making a distinction on a regular basis to drive a extra sustainable planet? Are you resilient when coping with challenges? If this sounds such as you then we wish to know! Nexties are throughout it Our clients are our precedence – we attempt to at all times be on the high of our recreation, ensuring we’re there to reply their each query. We empower our Nexties to develop, drive your personal improvement, be creative and proactive. We’re buyer obsessed. No two days are the identical at E.ON Subsequent. Every day presents a novel alternative to assist our clients work out their wants and we belief you to ship good buyer experiences by actively offering environment friendly and educated options, and utilizing our state-of-the-art tech to do it. Don’t fret if you do not know quite a bit about energy – we offer full coaching and studying pathways to equip you with the abilities and information wanted to ship these good buyer experiences. We additionally anticipate you to be curious to continue to learn with a view to be at your greatest. Nexties work laborious, play laborious and repeat Nexties give their greatest, maintaining a tally of the way you’re performing and smashing our objectives. We do not simply wish to succeed, we additionally assist one another to succeed. We rejoice our successes, giving one another massive group shout- outs. Our weekly socials are nice enjoyable. Our versatile hybrid working strategy means we cut up our working week between house and your devoted hub, usually 2-3 days per week within the hub. We name them hubs as a substitute of places of work – at E.ON Subsequent we’re a household and our hubs create that a lot wanted bodily house to work collectively, study from one another and collaborate on a few of these nice concepts. Wish to hear extra? As an Vitality Specialist you will be a part of our buyer operations and have crucial job – wowing our clients. You may personal the customer experience finish to finish and constantly ship distinctive service, taking full duty on your buyer’s journey. You may be empowered to take care of all our clients over the telephone and by way of e-mail, coping with all the things from billing to meter exchanges – making our clients joyful in each interplay. We all know that working finish to finish means you’ll take care of quite a lot of queries and generally these might be difficult so you will want to have the ability to empathise with clients and go above and past to ensure their issues are resolved with improbable options. You may be pondering in your toes and utilizing your initiative to make your personal choices. We work fast-paced to satisfy our buyer demand however don’t fret – we face challenges collectively, we assist each other by way of each drawback. Right here at E.ON Subsequent we care about one another and our enterprise, so sitting comfortably is not our factor. We deal with one another with respect, give open and sincere suggestions to assist us develop. We embrace our variations, give you creative concepts and options to assist us constantly enhance the corporate and our customer experience. We spend money on our Nexties as a result of we all know our persons are the rationale for our success. For this reason our Employer Worth Proposition makes us an employer of selection for nice individuals trying to make local weather motion really feel good. Are we tempting you? What we want from you…. ? A ardour for delivering an distinctive customer experience ? Resilient and excited to unravel complicated issues ? Good English expertise each written and verbal ? A dedicated group participant ? Capacity to assume in your toes in a fast-paced surroundings ? Confidence in making vital choices ? Drive to determine and implement change ? Dedication to supply an excellent buyer journey What you will obtain from us ? 26 days vacation plus financial institution holidays AND a assure of your birthday off ? Entry to quite a lot of market main versatile advantages similar to shopping for further holidays, reductions on days out, meals and retail vouchers, health and wellbeing choices, plus many extra ? A beneficiant pension scheme ? Work life steadiness – we work Monday-Friday 9AM-5PM to service our clients and ensure they’ve an unforgettable expertise. ? Weekly socials the place we get collectively as a household to wind down ? Belief – you are answerable for your buyer experiences and your personal improvement ? Possession and accountability- – you and your group will determine the way you handle your time, as a result of we all know you will care about one another, our clients, enterprise and planet The necessities ? Wage of 24,195- 26,010 every year depending on expertise ? Working surroundings: Versatile hybrid working – anticipated within the workplace 2-3 days per week ? For all profitable candidates. Because of the nature of this function your employment will probably be topic to a primary DBS (Disclosure Barring Service) verify being carried out by ourselves by way of a third occasion service supplier We’re dedicated to equal alternatives and actively promote a various and inclusive working surroundings, the place everybody might be their greatest. We realise the very best individuals carry their energy at totally different instances, so we’re joyful to speak versatile working. We provide a spread of versatile working choices, together with full time, half time, variable begin and ending instances.
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