World Content material, Case, and Information Administration Lead

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WE DO’s Enterprise Operations, World Company Operations perform supplies a simplified, digitally enabled, world class transformational expertise to our enterprise companions with the best integrity and high quality.  By way of its World Service Administration workforce, it’s chargeable for supporting the Finance and HR organizations via third celebration vendor management, operational and steady enchancment initiatives, service ranges and key efficiency metrics, service governance and data applications throughout its help framework.  The Content material, Case, and Information Administration Lead is chargeable for creating, sustaining, and inspiring utilization of Enterprise Ops data base.  The CCK lead will outline the content material/case/data management strategy and lead content material architecture. The position will give attention to creating, auditing, and sustaining top quality content material for WTW colleagues. This position will work carefully with key stakeholders to keep up international consistency and align the content material strategy with stakeholder’s imaginative and prescient. The position may have accountability within the growth of an efficient data base and a case management instrument which is able to influence operational service supply and all WTW colleagues. Observe: Employment-based non-immigrant visa sponsorship and/or help is just not supplied for this particular job alternative. “This place will stay posted for no less than three enterprise days from the date posted or till ample/acceptable candidate slate has been recognized.” The Function Outline the Content material, Case and Information management strategy for our Enterprise Ops and keep top quality, up-to-date, and searchable content material for audiences of various ability ranges and roles. Comfortably transition between massive image, strategic pondering and tactical, day-to-day planning and execution Promote collaboration and data sharing via defining, supporting, and inspiring using data to WTW colleagues. Monitor progress by leveraging analytics to evaluate the influence, engagement, performance, and effectiveness of information management strategy. Develop and run finish to finish Case/Content material/Information management processes which integrates case management instruments and different content material from inner and exterior sources. Work successfully throughout the group with stakeholders, change management, service supply groups, trainers, content material homeowners, and subject material specialists to develop and help new and present content material, merchandise, options, and companies. Present related teaching, coaching, and help to champion a data management tradition. Set up writing pointers based mostly on data base finest practices and develop the workforce to make sure they’re reaching or exceeding.  Make sure that data applied sciences are up-to-date and dealing in keeping with perform. Plan and allocate ample assets to initiatives, offering precedence based mostly on altering practical wants, useful resource capability, risk publicity and interdependencies. Set up a value-driven and constant tradition, globally – that’s metrics pushed, end result targeted, course of based mostly, and targeted on service and steady operational enchancment. The Necessities 8 years of expertise in implementing Content material, Case, and Information management methods with confirmed capabilities on applications/frameworks inside a big international group.  Sturdy perceive of GBS and Centralization methods. In a position to transfer from technology captures to AI and Automation.  Capacity to work in a fast-paced and knowledge-driven setting whereas juggling a number of priorities. Capacity to handle and encourage workforce members to optimize workforce effectiveness, collaboration and to work in a steady enchancment setting. Sturdy analytical skills and expertise in executing revolutionary approaches. Expertise in project management, service management, high quality management or different steady enchancment initiatives – Lean Six Sigma and Design Pondering a plus Expertise with working alongside and influencing stakeholders throughout totally different ranges of seniority and efficiently influencing outcomes. Wonderful verbal and written communication skills, together with the power to comfortably interact with and construct belief with distant groups and inner clients. Display a world, multicultural, and cross practical thoughts set. Possess robust change management and management abilities to empower enhancements drive change. Expertise working in a shared companies operations setting is a plus. Availability to travel as enterprise requires. Superior data of assorted data base and case management instruments in addition to Microsoft Workplace merchandise and SharePoint. Compensation and Advantages Base wage vary and advantages info for this place are being included in accordance with necessities of assorted state/native pay transparency laws. Please word that salaries might differ for various people in the identical position based mostly on a number of elements, together with however not restricted to location of the position, particular person competencies, education/skilled certifications, {qualifications}/expertise, efficiency within the position and potential for income technology (Producer roles solely). Compensation The bottom wage compensation vary] being supplied for this position is $150,000.00-$200,000.00 USD. This position can also be eligible for an annual short-term incentive bonus. This place will stay posted for no less than three enterprise days from the date posted or till ample/acceptable candidate slate has been recognized. Firm Advantages WTW supplies a aggressive profit package deal which incorporates the next (eligibility necessities apply): Well being and Welfare Advantages: Medical (together with prescription protection), Dental, Imaginative and prescient, Well being Financial savings Account, Commuter Account, Well being Care and Dependent Care Versatile Spending Accounts, Group Accident, Group Essential…
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